Information
Customers reach out to Maison Josephine for personalized fragrance advice, assistance with authentic luxury perfume selection, or inquiries about exclusive offers and bespoke gifting. They value our expert guidance and warm, elegant service — a hallmark of the Maison Josephine experience.
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Order issues
To help us assist you quickly and efficiently with any issues regarding your order, please include the following information in your message:
- Full name and order number
- Date of purchase
- Description of the issue (e.g., damaged item, missing product, incorrect order)
- Clear photos, if applicable
Our Maison Josephine Customer Care Team will review your case promptly and provide a personalized resolution.
Location
Manor Park
London, United Kingdom
Frequently asked questions
- Are all perfumes on Maison Josephine authentic?
Yes — every product we offer is 100% authentic, sourced directly from verified distributors and luxury fragrance houses. - Do you offer samples or discovery sets?
We occasionally offer deluxe samples and curated discovery boxes so customers can experience different scents before choosing a full bottle. - How long does delivery take?
Orders are processed within 24–48 hours and typically arrive within 2–5 business days in the UK. International delivery times vary. - What is your return policy?
Unopened and unused items can be returned within 14 days of delivery. Please contact our customer care team before returning any product. - Can I get personalized fragrance recommendations?
Absolutely — our fragrance specialists are happy to guide you based on your preferences. Simply message us through our Contact page or live chat. - Do you ship internationally?
Yes — Maison Josephine proudly delivers luxury fragrances worldwide, with tracked and secure shipping.